About Us

Last Updated: 08 September 2025

Our Story

Anaya e Services was founded in 2011, starting as a small team of contractors helping each other with tender submissions. Over the years, we have grown into a complete digital services provider with a strong focus on accuracy, reliability and customer satisfaction. Today, we proudly serve contractors and businesses across India, helping them go digital and win more work with confidence.

What We Offer

• Tender Filing: Complete assistance from tender search to final submission
• DSC Services: Government-approved Class 3 Digital Signature Certificates
• Government Portal Registration: Quick and accurate registration on all major procurement portals
• Local SEO: Affordable digital marketing solutions for local businesses

Why Choose Us

Our Team

Our team consists of experienced professionals with deep knowledge of government procurement processes, digital signatures and online marketing. We combine technical expertise with personal service to deliver the best results for our clients.

Our Commitment

We believe in honest work, fair pricing and personal service. Every client gets our full attention — from the first enquiry to final delivery.

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Privacy Policy

Last Updated: 08 September 2025

Anaya e Services ("we", "us", "our") operates the website anayaeservices.com. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.

1. Information We Collect

• Name, mobile number, email address and postal address
• Business details such as company name, GST number and PAN
• Documents required for tender filing and DSC issuance (e.g. ID proof, address proof, photographs)
• Payment-related information (processed securely by our payment gateway partners)
• Technical data such as IP address, browser type and pages visited

2. How We Use Your Information

• To provide tender filing, DSC and related services you request
• To process payments and issue receipts/invoices
• To communicate with you regarding your orders, updates and support
• To comply with legal and regulatory requirements
• To improve our website and services

3. Information Sharing

We do not sell, rent or trade your personal information. We may share data only with:

• Government portals and certifying authorities as required for your service
• Payment gateway providers to process transactions securely
• Legal authorities when required by law

4. Data Security

We use reasonable technical and organisational measures to protect your personal data. All payments are processed through secure, PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience and analyse traffic. You can disable cookies in your browser settings at any time.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@anayaeservices.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any privacy-related questions, contact us at info@anayaeservices.com.

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Terms & Conditions

Last Updated: 08 September 2025

Welcome to anayaeservices.com, operated by Anaya e Services. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services

Anaya e Services provides tender filing assistance, e-tender support, Digital Signature Certificate (DSC) issuance, government portal registration and Local SEO services. All services are subject to availability and eligibility requirements.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to use our services.

3. Client Responsibilities

• Provide accurate, complete and genuine documents and information
• Ensure all documents submitted are valid and legally obtained
• Pay all applicable fees on time
• Comply with all applicable laws and government portal rules

4. Fees & Payment

All fees for services are communicated in advance and must be paid via our approved payment methods. Prices are subject to change without prior notice. Government fees, if any, are payable separately by the client.

5. Service Delivery

• DSC: Delivered after successful verification.
• Tender Filing: Completed before the bid submission deadline as agreed.
• Local SEO: Monthly service delivered over the billing period.

6. No Guarantee of Tender Award

We assist with the accurate filing and submission of tenders. We do not guarantee allotment, award or success of any tender. Final decisions rest solely with the tendering authority.

7. Limitation of Liability

Our liability for any claim arising from our services is limited to the amount of fees paid by you for that specific service. We are not liable for indirect, incidental or consequential losses.

8. Intellectual Property

All content on this website, including text, graphics and logos, is the property of Anaya e Services and may not be copied or reproduced without permission.

9. Termination

We reserve the right to refuse or terminate services if client information is found to be false, fraudulent or in violation of applicable law.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

11. Contact

For any questions regarding these Terms, contact us at info@anayaeservices.com.

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Refund & Cancellation Policy

Last Updated: 08 September 2025

At Anaya e Services, we strive to provide quality service. Please read our refund and cancellation policy carefully before making a payment.

1. General Policy

All payments made for our services are subject to the terms below. By making a payment, you agree to this policy.

2. Cancellation

• Before work begins: You may cancel your order and receive a full refund if the request is made before we have started processing.
• After work begins: Once processing has started (e.g. documents submitted to the certifying authority or tender filing initiated), cancellation and refund may not be possible.

3. Refund Eligibility

• Refunds are considered if we fail to deliver the service due to an error on our part.
• Refunds are not provided for government fees, DSC token cost, or third-party charges once paid.
• Refunds are not provided if the client submits incorrect, invalid or fraudulent documents.
• Refunds are not provided for tender non-selection, as we do not guarantee tender awards.
• For monthly services such as Local SEO, refunds are not provided once the billing month has commenced.

4. Refund Process

• To request a refund, email us at info@anayaeservices.com with your order details.
• Approved refunds are processed within 7–10 working days to the original payment method.
• Payment gateway charges, if any, are non-refundable.

5. Disputes

For any payment-related dispute, please contact us first at info@anayaeservices.com. We aim to resolve all concerns fairly and quickly.

6. Contact

Anaya e Services
Email: info@anayaeservices.com
Phone: +91 9425475719

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